Director of Fulfillment Application

On Site or Remote | Miami, FL

About Us:

At Uplevel Entrepreneur, our vision is to help business owners create real wealth, and we are on a mission to create 10,000 multi-millionaire business owners by teaching them the secrets of wealth creation, accumulation, and protection. We are a team driven by our values, including exceeding expectations, generational wealth creation, extreme ownership, unapologetic capitalism, fiduciary excellence, and a stoic mindset.

Role:

We’re seeking a high-performing Director of Fulfillment to oversee service delivery operations, streamline systems, and ensure that clients experience exceptional value from day one. You'll lead a remote team of fulfillment specialists, own the quality and consistency of our deliverables, and work cross-functionally to optimize every aspect of post-sale service.

This role is perfect for someone who thrives on process, accountability, and turning vision into execution. You’ll be the glue between our client promises and the operational reality that fulfills them.

responsibilities:

  • Lead and manage the fulfillment team to ensure timely, high-quality service delivery
  • Design, refine, and optimize operational processes for scale and efficiency
  • Track and report on KPIs related to service timelines, client satisfaction, and team performance
  • Collaborate with leadership, sales, and client success to ensure seamless handoffs and expectations
  • Train, coach, and hold your team accountable to high standards of excellence
  • Troubleshoot issues with urgency and poise, ensuring continuity of service
  • Build and maintain internal SOPs, workflows, and documentation

qualifications:

  • 5+ years in fulfillment, operations, or service delivery (preferably in consulting, coaching, or education)
  • Proven experience managing remote teams
  • Strong background in process improvement and systems implementation
  • Familiarity with tools like ClickUp, Slack, Google Workspace, Zapier, and Asana
  • Ability to work autonomously and deliver results in a fast-paced environment
  • Excellent communication and organizational skills
  • Deep alignment with our values of ownership, excellence, and high performance

measures of success:

Client deliverables are consistently completed on time and with high quality, fulfillment operations run smoothly and efficiently, the team performs at a high level with clear accountability, and client satisfaction with service delivery steadily improves.

hours:

* Minimum of 40 hours per week

salary:

For this role, compensation is based on both Salary and Company Profitability Bonuses and Value Add Bonuses. Your based compensation range would be between $70,000 to $85,000 per year, depending on the your experience and qualifications. Every year you will be able to earn up to 40% of your base salary via our bonus structure.

BENEFITS:

  • Medical Insurance
  • Dental insurance
  • Vision Insurance
  • Paid-Time Off
  • Paid Holidays

uplevel entrepreneur's core values:

Our core values are the heart and soul of this incredible company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

* Exceeding Expectations: We consistently create WOW experiences by going the extra mile in our consulting and guidance, aiming to exceed client expectations. Our commitment is to consistently deliver value at least 10 times the price we charge.

* Generational Wealth Creation: We focus on creating real wealth, and define it as the ability to establish enduring financial foundations for future generations. Beyond monetary resources, it encompasses the transfer of financial literacy down the bloodline, ensuring the sustainability of the wealth we create." 

* Extreme Ownership: We embrace extreme ownership, taking full responsibility for every outcome, whether positive or negative. We don't shy away from accountability and willingly accept blame when necessary.

* Unapologetic Capitalists:As unapologetic capitalists, we wholeheartedly embrace the principles of private enterprise, free markets, and limited government intervention. We recognize ourselves as the best stewards of our resources and actively manage them within legal bounds, firmly believing in the power of capitalism to drive innovation, growth, and prosperity.

* Fiduciary Excellence - We don't play in the grey. As fiduciaries, our commitment is unwavering – we always recommend and guide our clients based on strategies thoroughly tested by the courts and within the bounds of the US Legal Code. We operate solely in the black and white, ensuring the highest standards of integrity and legal compliance.

* Stoic Mindset - We cultivate a Stoic mindset, grounded in resilience and composure. Central to this ethos is the understanding that we do not react to things beyond our control. Instead, we focus on thoughtful responses, navigating challenges with a calm and rational approach. Our commitment to a Stoic mindset guides us, promoting inner strength and maintaining a steady course in the pursuit of lasting success.
Copyright © 2025, Uplevel Entrepreneur, LLC. All rights reserved. 
This site is not a part of the Facebook website or Facebook, Inc. Additionally, this site is not endorsed by Facebook in any way. FACEBOOK is a trademark of FACEBOOK, Inc.

Facebook makes us say all of the above. Sorry. Now for some more legal stuff. You had to know this was coming. After all, didn't we tell you that Edward is a lawyer. TERMS OF SERVICE